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TECHNICAL SUPPORT



Frequently asked questions



All Programmes

When I try to access the database it produces a "FILE NOT FOUND" or similar error.

This error usually results from incompatible or missing MS Access RUN FILES.

There are different versions of some MS Access run files which even though they have identical names and sizes are not backward compatibile.

To fix this problem download and install the latest version of the file 16BITRUN.ZIP from the download page.





Australian Payroll Programmes

How will I know when the Tax Scales have been altered ?

Check the NEW and DOWNLOAD pages of our web site frequently for free tax scale upgrade programmes.





All Programmes

I haven't used this programme before and am concerned that I may corrupt data.

What should I do ?

Back-up the the data to a new directory and test what you want to do on the "dummy" data,
OR
if you prefer simply telephone or E-mail us for FREE assistance.




Page last updated: March 20, 2006
Web Author: Don Drummond
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